This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2679 Text Templates.
Text snippets are common functionality for any modern communications platform. They save the user a lot of time typing routine greetings, responses, or fairwells. Currently, the text messaging screen only has an icon for attaching a file or inserting an emoji. Next to that, it would be ideal to add an icon for text snippets that insert pre-defined text blocks. The user should be able to associate a keyboard shortcut with the text snippet to create even greater efficiency. I have included three screen shots from our online chat client that shows the Quick Response setup screen, the icon from the chat page, and the menu to select and insert from.