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Allow queue members to be turned on and off with a slider like ring groups.
Hi @Chris Waddington - here's the feature details: https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html
I see this has been implemented now. Happy days. It has made the life of our helpline manager so much easier. Thanks
Thanks Becky, the idea of the slider was to make it easy in the case where staff have gone on holiday and not opted out of queue calls. A slider on/off is easier than delete and then re-adding and extension.
Hey, Chris! We are sharing an article that might help. https://support.ringcentral.com/article/Configure-RingCentral-App-Mobile-to-Receive-Queue-Calls.htmlIf this does not address your concern, please provide more details.
Hi @Chris Waddington - here's the feature details: https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html
I see this has been implemented now. Happy days. It has made the life of our helpline manager so much easier. Thanks
Thanks Becky, the idea of the slider was to make it easy in the case where staff have gone on holiday and not opted out of queue calls. A slider on/off is easier than delete and then re-adding and extension.
Hey, Chris! We are sharing an article that might help.
https://support.ringcentral.com/article/Configure-RingCentral-App-Mobile-to-Receive-Queue-Calls.html
If this does not address your concern, please provide more details.