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Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
How soon until call level data will be availble for the LOB Analytics? We need this update urgently.
Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.
With LOB Analytics, we break down the call phases into granular stages that you will be able to access at the user level. Very soon we will also be introducing call level breakdown of the same.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team