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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Oct 10, 2021

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors

  • Daniel Ridge
    Aug 4, 2022

    I don't know if I comments are taken into consideration when adding feature requests but also having a button available when the call notification comes in to monitor the call instead of answering when it rings.

  • Alisa Carson
    May 20, 2022

    I agree, we were hoping this would be a feature included already as well for training purposes.

  • Alicia Gates
    Oct 14, 2021

    This would be SO helpful. I'm not sure a work around process for this in the meantime. We rely on this for training purposes and currently have a bunch of new employees needing training at the same time.


Multiple users monitoring a single call

The ability to have multiple users/agents monitor a single call would be a great addition to the HUD options. We are currently training new hires and were hoping that multiple agents would be able to listen into a single call all at once for train...
Alisa Carson 3 months ago in RingCentral Web/Desktop App 0 Under review

Adding a second call monitoring button for a second incoming call

so staff can cover a second incoming call when more than one line is ringing
thomas warner 8 months ago in RingCentral Phone 0 Under review

multiple extensions listen to the same active call simultaneously

Training. I'd like a new advisor to be able to listen in on a call. Your support page indicates that this feature is offered to PREMIUM users.
Guest 12 months ago in RingCentral Phone 0 Under review

All multiple users simultaneously monitor a call

This article indicates that this feature is not currently available.
Guest about 1 year ago in RingCentral Phone 0 Under review