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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Oct 10, 2021

RELATED IDEAS

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors

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  • Spencer King
    Jan 31, 2023

    You guys should vote on this ticket if you want to have the ability to monitor calls without having to click everytime they get on the phone but to just monitor the user till you disconnect. https://ideas.ringcentral.com/ideas/CUSTCOM-I-7546

  • Daniel Ridge
    Aug 4, 2022

    I don't know if I comments are taken into consideration when adding feature requests but also having a button available when the call notification comes in to monitor the call instead of answering when it rings.

  • Alisa Carson
    May 20, 2022

    I agree, we were hoping this would be a feature included already as well for training purposes.

  • Alicia Gates
    Oct 14, 2021

    This would be SO helpful. I'm not sure a work around process for this in the meantime. We rely on this for training purposes and currently have a bunch of new employees needing training at the same time.

1 MERGED

Adding a second call monitoring button for a second incoming call

Merged
so staff can cover a second incoming call when more than one line is ringing
thomas warner about 1 year ago in RingCentral Phone 0 Under review
5 MERGED

All multiple users simultaneously monitor a call

Merged
This article indicates that this feature is not currently available. https://support.ringcentral.com/article/Call-Monitoring-Can-multiple-extensions-listen-same-active-call-simultaneously.html
Guest over 1 year ago in RingCentral Phone 0 Under review
6 MERGED

multiple extensions listen to the same active call simultaneously

Merged
Training. I'd like a new advisor to be able to listen in on a call. Your support page indicates that this feature is offered to PREMIUM users.
Guest over 1 year ago in RingCentral Phone 0 Under review
1 MERGED

Multiple users monitoring a single call

Merged
The ability to have multiple users/agents monitor a single call would be a great addition to the HUD options. We are currently training new hires and were hoping that multiple agents would be able to listen into a single call all at once for train...
Alisa Carson 9 months ago in RingCentral Web/Desktop App 0 Under review