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Status Under review
Created by Paul Yamat
Created on Oct 11, 2021

Disallow user to have an option to Toggle (Accept Call Queue on or off )

Hi, i have a client that wants to have the users to not have the ability to toggle it on or off as she is one of the administrators and does not want users to have that option. We have checked all call queue settings of the members to ( Not allow users to update their call queue status) but this does not work. Thank you!

  • DeAnna Wasierski-Dickens
    Sep 22, 2023

    We really need this too. Several managers have asked why this is available to their direct reports. This feature is apparently being abused by some of the users.

  • Jeremy Barbee
    Feb 24, 2022

    Any update on this? This would be great. Is there a way for the admin to turn a queue ON that the user turned off?


Admin "Accept Call Queue Calls"

Admin should be able to take the "accept call queue calls" feature away from users. Users should not have the ability to decide if they want to be in a queue. They have the option to turn their phones on do not disturb. If an admin says "not allow...
Kalyn H 11 months ago in RingCentral Admin Portal 0 Under review