This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-5625 Customer consent for recording calls.
Eleven states require two-party consent. In other words, everyone involved in a conversation must agree to be recorded. Those states are, California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington.
we would like to be able to NOT Record automatically calls coming from these states or area codes.
All calls would be automatically recorded except when the caller is from one of these states with two-party consent.