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It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.
Hi, thanks for coming to the ideas portal!Please check out this article to get more information on how to configure your notifications: https://support.ringcentral.com/app/users/desktop-web/configuring-notifications-sounds-ringcentral-app-desktop-web.htmlIf this isn't what you're looking for, please provide more details so we can get your idea to the correct team! Thanks!