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Status Future consideration
Created by Trevor Robbins
Created on Oct 13, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-749 Offer ability to track time spent accepting queue calls (as well as, on different statuses - available, busy, DND).

Track How Long Call Queue Members Have "Available To Accept Queue Calls" Enabled Merged

With more people working from home, we would like to ability to see in our Reporting the metric of how long a call queue member has the "Available to Accept Queue Calls" enabled.