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Status Under review
Created by Guest
Created on Oct 18, 2021

Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls relate to what reason.

  • Rylie Perrault
    Oct 21, 2021

    This is a great idea - we'll be sure to pass it along to the correct team. Thank you!