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Status Under review
Categories RingCentral Admin Portal
Created by Guest
Created on Oct 19, 2021

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Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analytics portal's total no. of external calls.

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  • ATC Admin
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    |     Jan 18, 2023

    I'd also like to see both the Agent name and extension included in the downloaded excel file. Today, it only shows the name. The Analytics portal shows both.

7 MERGED

Have Reports --> Call Log to be added to the Archiver --> Sync Options

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Currently, call logs can only be manually downloaded from reports. It would be nice to be able to archive the phone logs in the Archiver feature. Currently the Archiver can backup/sync Call recordings, Voicemails, SMS & Fax but not Phone call ...
Andy Lei over 1 year ago in RingCentral Admin Portal 0 Under review
3 MERGED

Call Path Reporting to Excel

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Hello, We would like to be able to export the call path for calls to our Corporate call queue. I can view the call path in the performance reports, under Calls, but when I try to export to excel the call path information is not being exported. Is ...
Guest almost 2 years ago in RingCentral Analytics 0 Under review
1 MERGED

Combine Quality of Service reports with analytics and call recordings

Merged
Combine Quality of Service reports with performance analytics and call recordings make it all viewable from one location
Cory Barnes about 1 year ago in RingCentral Analytics 1 Under review