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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Oct 19, 2021

Disabling HUD company-wide

We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.

  • Admin
    Becky Hensley
    Oct 29, 2021

    Apologies! We dug into this and at this time, you are not able to disable it company-wide.
    However, HUD can be disabled on your individual RC App.
    We'll keep this idea updated and share with the product team with your use case.

  • Guest
    Oct 19, 2021

    Hi, Becky, the online chat rep told me it couldn't be done - could only be done at the user level in the phone app. We would LOVE to know how it can be done via the Admin settings!

  • Admin
    Becky Hensley
    Oct 19, 2021

    Can you share a few more details on this? As there is a way to disable HUD company-wide via Admin settings.