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Status Will not implement
Categories RingCentral Phone
Created by Guest
Created on Oct 20, 2021

Faxing dilemma

We're unable to receive faxes. RC Tech Support believes something is wrong with our account, however, before calling them, while looking online your support pages state that the sending fax machine needs a baud rate of 7200.

Most modern fax machines, copiers, printers, etc fax at a much higher rate.

That number is from the 1990s. Even so, shouldn't your system negotiate that with the sending fax machine/service? It can't be that RC is stuck on an old baud rate and won't communicate any faster when needed.

Please have that looked into, as govt and non-profit community facing organizations still need the ability to fax, especially those that serve the poverty stricken, homeless, recovering offenders, etc where they may not even have a cell for e-mail and must receive and send faxes from the community based organizations that work to help in their recovery.

  • Admin
    Becky Hensley
    Nov 22, 2021

    I spoke with the product team and this should not be a concern.
    I would recommend working with Support to rectify your issues.