Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Faxing dilemma

We're unable to receive faxes. RC Tech Support believes something is wrong with our account, however, before calling them, while looking online your support pages state that the sending fax machine needs a baud rate of 7200.

Most modern fax machines, copiers, printers, etc fax at a much higher rate.

That number is from the 1990s. Even so, shouldn't your system negotiate that with the sending fax machine/service? It can't be that RC is stuck on an old baud rate and won't communicate any faster when needed.

Please have that looked into, as govt and non-profit community facing organizations still need the ability to fax, especially those that serve the poverty stricken, homeless, recovering offenders, etc where they may not even have a cell for e-mail and must receive and send faxes from the community based organizations that work to help in their recovery.

  • Guest
  • Oct 20 2021
  • Not Under Consideration
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  • Admin
    Becky Hensley commented
    22 Nov 10:44pm

    I spoke with the product team and this should not be a concern.
    I would recommend working with Support to rectify your issues.