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This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both apps at the same time - the combined RingCentral app for most tasks, and then RingCentral Phone for things related to phone calls. My request is to implement this feature in the new RingCentral desktop app like the old RingCentral Phone had.
This feature is really needed as it's preventing me from switching over to the Mac RingCentral Desktop app. I still continue to use Ring Central Phone app for Mac Desktop since it does have this feature. I had put in a feature request for this about 3 years ago and still nothing has been done to get this feature into the RingCentral Desktop app for Mac. I would like to move to the new app but until this feature is implemented, I can't.
This seems easy to add and extremely important to many users. Please add asap!
Extremely need this feature added !!! Been waiting for this to happen for the last 4 years...
Critically in need of this feature. Please make it happen.
I'm currently in need of this as well.