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Status Under review
Created by Guest
Created on Oct 25, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1573 report for call queue member status at different times.

Create a weekly report that tells an ACD queue manager how long members of an ACD are not available for a queue call during the members working hours. Merged

Report needed to verify employees are routinely in queue accepting calls. Create a weekly report that tells an ACD queue manager how long members of an ACD are not available for a queue call during the members working hours.