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Status Already exists
Created by Guest
Created on Oct 25, 2021

Add Call Monitoring Feature to Call Groups

I just realized about two months ago that the call monitoring features on Group Groups have been removed. We need this feature because our company uses this to train our newly hired sales agents. Call queues is not an option for us because all of our hunt calls goes to the call groups.

  • Jennifer Del Rosario
    Reply
    |
    Oct 29, 2021

    Hello there!


    You might want to check this link to know more https://support.ringcentral.com/article/7031.html. Thank you!