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The ability to re-order Custom IVR answering rules

You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules.

We are a new customer, and currently there are no bank holiday rules in there. If we added these they would conflict with other rule timings. In order for this to work we have been advised we would need to delete all our live rules, put the bank holiday rule in and then re-add all the rest.

We should be able to drag and drop these rules around without the need for deleting or re-adding them. Doing so effects a live system and is not great.

  • Guest
  • Oct 26 2021
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  • Brad Heare commented
    22 Nov 03:15pm

    Support Case for same request: 14033927