Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Allow SETTINGS Options to DELETE/DEACTIVATE User Account!

Please READ carefully as the issue is not what you might think, nor simple.


Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created.

Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.


My suggestions are to ALLOW all 3:

  1. Allow in SETTINGS within RC App to DELETE / DEACTIVATE Personal Account (this is not currently an option or function to do so which can cause legal issues of keeping accounts hostage, everyone has a right to delete their personal account from an app)

  1. Allow ADMINS to DELETE / DEACTIVATE Any Account (Isn’t this the whole point of Admins?)

  1. Allow TECH Support to DELETE / DEACTIVATE Any Account (Isn’t this the whole point of Tech Support as well?)

Hope the above helps!

  • Guest
  • Oct 28 2021
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  • Rylie Perrault commented
    28 Oct 04:35pm

    Thanks for providing so much detail! We're sending this along to the correct team now.