Please READ carefully as the issue is not what you might think, nor simple.
Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created.
Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.
My suggestions are to ALLOW all 3:
Allow in SETTINGS within RC App to DELETE / DEACTIVATE Personal Account (this is not currently an option or function to do so which can cause legal issues of keeping accounts hostage, everyone has a right to delete their personal account from an app)
Allow ADMINS to DELETE / DEACTIVATE Any Account (Isn’t this the whole point of Admins?)
Allow TECH Support to DELETE / DEACTIVATE Any Account (Isn’t this the whole point of Tech Support as well?)
Hope the above helps!