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Status Under review
Created by Shaun Heckman
Created on Nov 9, 2020

Have the option to have Call Queues show up as company contacts

We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call Queue as a company contact. There should be something like a toggle switch in the settings of the Queue that would allow us to see this or not.

Product Line RingCentral App
1 MERGED

Call queues appear in the company directory

Merged
Is it possible to have call queues appear in the company directory?
Ma. Krysel Ezar over 1 year ago in RingCentral Admin Portal 0 Under review