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Status Under review
Created by Shaun Heckman
Created on Nov 9, 2020

Have the option to have Call Queues show up as company contacts

We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call Queue as a company contact. There should be something like a toggle switch in the settings of the Queue that would allow us to see this or not.

Product Line RingCentral App

Call queues appear in the company directory

Is it possible to have call queues appear in the company directory?
Ma. Krysel Ezar over 1 year ago in RingCentral Admin Portal 0 Under review