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Status Under review
Created by Paul Carmichael
Created on Nov 2, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2017 Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc.

In the Analytics page under Performance reports, filter user list by site. Merged

In the Analytics page under Performance reports, I can filter the totals for a site, but the individual list below the totals still shows everyone with no easy way to filter out the users that don't belong to the site I wanted to see. My understanding this is working as designed so my ask would be to have the ability to filter users by site.

  • Admin
    Pratibha Pandit
    Feb 28, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. With LOB you can now see call activities by sites as well as activities of users/queues/user groups within a site.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team