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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Nov 2, 2021

Execute Command on Answer

The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered

  • Mallard Owen
    Jan 24, 2022

    This would be very helpful for us, too. We are integrating this with a CRM, and, when a salesperson is busy and a call comes in, the Phone App "takes over" and sends them to the external app even if they don't want to take the call. The only solution is to either shut down the Phone App or go to Do Not Disturb. Since they are very busy on the phones, it would be very cumbersome to keep going in and out of DND. Lastly, hope the External Command option gets added to the new Unified App so we don't need two apps running to get this feature.