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There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a change made. There should not be any notification when a role is changed. That responsibility to inform the user should solely belong to us, the Administrators and Supervisors. It's caused a bit of a panic amongst our users when emails, unbeknownst to us are sent out to them regarding changes we've made.
It would be helpful to have the ability to tune which notifications go out. Employees are being informed of departing employees via RC email notifications before their managers are able to relay the info.
100% agree with this. There should be a way to turn off notifications when creating or changing anything with Call Monitoring. We don't need everyone that is being monitored to know there is a person removed or added. They also shouldn't see any admin changes.