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Status Under review
Created by Guest
Created on Nov 2, 2021

Turn Administrative Email Notifications Off

There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a change made. There should not be any notification when a role is changed. That responsibility to inform the user should solely belong to us, the Administrators and Supervisors. It's caused a bit of a panic amongst our users when emails, unbeknownst to us are sent out to them regarding changes we've made.

  • Erica Juhl
    Jan 13, 2022

    100% agree with this. There should be a way to turn off notifications when creating or changing anything with Call Monitoring. We don't need everyone that is being monitored to know there is a person removed or added. They also shouldn't see any admin changes.