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Status Under review
Created by Guest
Created on Nov 3, 2021

Admins need to be able to disable auto-answer

This is possible in Engage but not in standard platform per support. I have numerous issues with agents walking away from their desks leaving auto-answer on and cannot disable the option as an admin nor see who is violating my request to keep AA toggled off. Not sure if anyone else is bothered by this, but it should certainly be a feature that as an admin you can allow/disallow for individual users in RC PHONE app.

  • Michael Bailey
    Jun 20, 2023

    I agree with this and I am having the same issues with some of our remote agents. We as admin need to be able to control what settings the standard user can adjust


Auto answer can be disable using admin portal

Auto answer can be disable using admin portal
Jonas San Luis 10 months ago in RingCentral Mobile App 0 Under review