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Status Under review
Categories RingCentral Phone
Created by Emma Murray
Created on Nov 5, 2021

Remove ability to call an extension from an IVR menu

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.

  • Admin
    Becky Hensley
    Nov 8, 2021

    A workaround, if the customer is not comfortable turning off the functionality that allows for this, they can change/get rid of the extension number 111 and use a different extension for that users.

    Hope this helps!