RELATED IDEAS
Remove ability to call an extension from an IVR menu
Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.
A workaround, if the customer is not comfortable turning off the functionality that allows for this, they can change/get rid of the extension number 111 and use a different extension for that users.
Hope this helps!