RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2898 Allow data on abandoned calls to be downloadable along with the other call data.
On a Service Desk, I want to track the high call times by hour and high abandon rates from a week and month ability. Merged
On a Service Desk, I want to track the high call times by hour and high abandon rates from a week and month ability. Either have this a generated report with graphs, or allow me to download in excel.
