I am often on one outgoing call, when an important second call comes in.
I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.
Call screening should go like this
RC. “May I ask your contact information and nature of call?”
Caller “joe re your dishwasher”
At that point RC should reply, “please hold on a moment”
And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.
Then give me a few (customizable) options
I can select w ONE click, like different colored buttons. Don’t make me wade through menus, I don’t have time.
…WHILE CALLER IS STILL ON HOLD!
”hold on a sec, I will be with you in just a moment
”I’m on a call write now but will call you back soon”
“Let me call you tomorrow”