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Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Nov 8, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-48 Show Original Callers Number in Caller ID when Transferring calls.

Warm Transfer should show Caller ID when transferred. Merged

When a user transfers a call to another user through a warm transfer, the caller's phone numbers should still show up so that if the call gets disconnected, a call back can be performed. As it is currently, after the call is transferred, if the call disconnects, there is no way to call the caller back because there is no caller id shown.