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Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.
For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.
This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.
Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.
Please re-add this feature.