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Status Implemented
Created by Guest
Created on Nov 9, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-284 Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops.

Keyboard Shortcut Keys in RC Desktop App for Calls Merged

I've just learned that the article regarding phone call Hotkeys is only for the RC Mobile App, not the Unified Desktop App. Hotkeys for the phone features would very helpful, as it can cumbersome when switching between windows during a call. Specifically, opening the dial pad, placing the call, ending the call, muting the call, placing on hold, transfering, etc...

To that same end, it would be super convenient if the Dial Pad window could be docked into a corner of the screen, or at least default to staying on top, unless minimized. Managing the call while on a support session which requires other windows or remote sessions up at the same time quickly becomes clumsy and cumbersome.