RELATED IDEAS
Allow RC users to make internal phone calls after business hours
We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.
| Product Line | RingCentral Phone |
Why is this not the default behavior?
I understand the use of a schedule for handling calls from external sources, but why would you restrict internal extension to extension calls?
This makes the phone system inoperable outside of normal business hours. What if people are working on the weekend or after hours?
This functionality would also be extremely useful for us.
I tried to set up custom rules to make this work, but it never actually worked. It would be much nicer if there was simply two different sets of hours. One for internal calls and one for external.
good ideads
Hello Megan, you can use a Custom Rule from your auto-receptionist and change the setting hours of your users. You can also open a case HERE, and our phone support will contact you as soon as possible. Thanks!