Skip to Main Content
Status Already exists
Created by Guest
Created on Nov 12, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3269 Process "STOP" requests for SMS API.

Let SMS recipients opt out of messages by replying STOP Merged


By law in the US, we must allow recipients to opt out of text messages. RingCentral does not have a feature to allow this.


When a recipients texts STOP, they should be blocked so that the app can no longer send them a message unless they text START or UNSTOP


Thanks,



  • Troy Freet
    Mar 25, 2022

    If someone texts stop to one extension, another extension could unknowingly text that person. As the OP states, the legal penalty is up to $1500 per text after the sender has sent a STOP request. The lack of a STOP companywide blacklist is a legal liability.