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Status Planned
Created by Guest
Created on Nov 12, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2679 Text Templates.

Allow SMS Templates so that the same messages can be re-used Merged

I have used Zipwhip for several years, they have a very convenient feature that allows admin to save SMS Templates with placeholders so that we can repeatedly send the same message as needed.

For example, a Template named "Prescription Reminder":

Hi [First Name], it's time to update your prescription. Dr. Holcomb has availablility next week to see you. Let's get you booked!

This Template can be chosen from a dropdown and sent to multiple people with 1 click as an anonymous group message.

This feature does not exist in RingCentral, I have talked with support several times.