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Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on all the other devices.

Example, I call my extension my windows RC App and my mobile RC app are ringing. I click ignore call on my windows app, the call continues ringing on my mobile, If ignore is selected the call should stop on all devices.

  • Lothar Kirchen
  • Nov 15 2021
  • Attach files