RELATED IDEAS
Clicking Ignore Call or Declining the call does not stop ringing other assigned devices
Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on all the other devices.
Example, I call my extension my windows RC App and my mobile RC app are ringing. I click ignore call on my windows app, the call continues ringing on my mobile, If ignore is selected the call should stop on all devices.
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- +10
3
MERGED
Sync or link softphone to desk phone
Merged
Primarily in our office, all users are on desk phones. However a few employees are in and out of the office enough, that they have both a desk phone and a softphone (via the app on their smart phone). That way they can answer on either device, the...
0
Planned
5
MERGED
Allow to decline calls on all devices
Merged
When a call comes in to both my phone and my ringcentral app and i'm on the other line, I'd like to be able to reject it on one or the other and have the rejection apply across the board. Right now, I have to reject it on the app and my phone, and...
1
Planned
4
MERGED
7
MERGED
Option to activate desktop apps and mobile apps as separate entities
Merged
This is a suggestion to make things easier for admins who frequent Service. RingCentral .com to manage users. I think it would be a good idea for admins/users to be able to choose whether they want to make the desktop applications active OR the mo...
2
Planned
4
MERGED
Unified inbound call handling (Ignore/Reject)
Merged
If you're like me, you have two computers. A mobile phone. And a desk phone. A call comes in that you're not able to take or it's clear that it's a spam call, so you click "ignore" in Glip. But then it keeps ringing on your desk phone, so you have...
1
Planned
26
MERGED
Need to separate "Desktop app" from "mobile app" in Call Handling, also un-anchor these options
Merged
Currently Option #1 under Call Handling is "Desktop and mobile apps." I have two issues with this: It combines two different devices. It is "anchored" as Option 1 and cannot be moved down. More details: I want to be able to have different settings...
3
Planned
It might be OK to silence the other devices such as Ring Central Desk phone but not the other personnel devices that are attached to that ext. For instance .... we have one extension ring to 3 personnel's cell. If I choose to decline the call I want it to continue ringing on the other person's cell. I don't want to send it directly to voicemail. I use this feature when I don't have time to answer the call and I don't want the annoying ring, but allow others to pick up the call.
There are a few others along this vein:
https://ideas.ringcentral.com/ideas/CUSTCOM-I-4743
https://ideas.ringcentral.com/ideas/CUSTCOM-I-2540
https://ideas.ringcentral.com/ideas/CUSTCOM-I-3863
Fringe:
https://ideas.ringcentral.com/ideas/CUSTCOM-I-1513
https://ideas.ringcentral.com/ideas/CUSTCOM-I-1210
https://ideas.ringcentral.com/ideas/CUSTCOM-I-1620
https://ideas.ringcentral.com/ideas/CUSTCOM-I-4400
https://ideas.ringcentral.com/ideas/CUSTCOM-I-3731