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Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Nov 16, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-48 Show Original Callers Number in Caller ID when Transferring calls.

Allow the original caller ID to be shown when a call is forwarded. Merged

Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, the original caller ID is lost and replaced by the receptionists extention name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpfull to keep the original caller ID on a simple transfer.