Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Move up unread messages (like in the phone app) [desktop]

Like in the phone app move unread messages to the top of the list, so I can see them and they would not be hidden from me somewhere down in the contact list.

  • Guest
  • Nov 18 2021
  • Already exists
  • Guest commented
    19 Nov, 2021 08:00am

    "Show Unread" toggle is not a solution, because if I read one, then that disappears, and if later I want to write/respond, I need to turn that off, find the conversation/group and respond, and then turn it back on.

    Also if I need to copy some info from one chat to another I have the same issue.

    Again that is a bad solution.

  • Admin
    Becky Hensley commented
    18 Nov, 2021 11:25pm

    There is a toggle at the top of the Desktop app to prioritize unread messages.