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This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Shared SMS were multiple users can receive and send SMS on specific number.
The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There is potential for missed messages if the operator is unavailable. In addition, if the team is able to manage such companywide messages, the responsible person could be tagged and could respond to messages faster.