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Status Under review
Created by Guest
Created on Nov 19, 2021

See what users are a part of Call Queues

From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to do that every time I need to check on someone. It would be much faster if I could see it under the users profile.

  • Sarah Roberts
    Jun 14, 2022

    It would be very helpful in User Details - General tab - add a field for Member of Queues (near the Department field). Admins need to be able to quickly access this information.