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Status Implemented
Created by Guest
Created on Nov 22, 2021

Downloading Peformance Reports - Hourly

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data.

You should be able to.

  • Admin
    Pratibha Pandit
    Feb 28, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.

    In LOB Analytics you can create trend charts of any metrics you like at hourly, daily, weekly frequencies and download both the chart as well as data into xl sheet.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team