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Status Under review
Categories RingCentral Video
Created by Nathan Medema
Created on Nov 23, 2021

Display entire voicemail-to-text transcription in voice-to-text notification email

There is a limitation to RingCentral's voicemail-to-text transcription as described in this article: https://support.ringcentral.com/article/8045.html

When the transcriptions occurs, only a partial transcription preview is included in the voice-to-text notification email (not full).

It would be of great help to our business to receive the full transcription in the voice-to-text notificatino email, as this would allow us to read the entire transcription in the email itself, and we could avoid having to download the attached voicemail audio file, and listen to it in its entirely (as we must do for now) for long messages.

This change would have a meaningful impact for our organization, and result in significant time savings for a large number of our staff regularly intake long incoming voicemails.