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Status Future consideration
Created by Matthew Smith
Created on Nov 29, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1060 Call Queue Position.

Call Queue waiting position announcement Merged

We have a few clients who use RC, one request we have received from multiple people is to have an automated message that announces what position you are in the queue: "You are number 3 in the queue, there are 2 callers ahead of you." Could this automated message be added as an option to put on call queues? The ability to toggle it on or off would allow people to set this up at their own discretion.

  • Will Larson
    Dec 6, 2021

    I agree fully...this has been a headache to try and get on our own.