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Status Planned
Created by Guest
Created on Nov 30, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1976 recording system that flags calls that use inappropriate language.

Foul language search in recordings Merged

In customer service we sometime have concerns with call takers using inappropriate language. Would be great to be able to search recordings for certain words or group of words without having to listen to entire recording.