Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

API Auth credentials that never expire, e.g. JWT auth credentials

Problem Statements

  • Password-based authentication does not work for apps whose organizations have SSO enabled.

  • Auth credentials expire making it difficult to reestablish a valid connection if they expire.

  • If a user changes their password, their apps using those credentials will begin to fail auth.


We want to introduce a new authentication method for apps on the Developer Platform called JWT (pronounced "jawt"). JWT credentials are persistent and can be reliably used to auth with the platform simply and easily.

  • Byrne Reese
  • Nov 30 2021
  • Implemented