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Status Under review
Created by Martyn Davies
Created on Dec 1, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1463 Disable the ability of the user to download the call recording.

Restrict the downloading of Recordings, but allow them to be played by a User. Merged

Users should not be able to download and potentially distribute call recording, but we would need to be able to play their recordings.

The User ROLE setting do not allow for this functionality to currently work properly, even though it may seem you cannot download a recording from some Apps, you can once it has been played.

The following User ROLE setting do not provide the above functionality

Access Recordings = ON

Delete Records = OFF

Download & Delivery = OFF

View Only = ON