Share your ideas with us
Make sure to check out our terms of use and how to submit and vote for products ideas
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1463 Disable the ability of the user to download the call recording.
Users should not be able to download and potentially distribute call recording, but we would need to be able to play their recordings.
The User ROLE setting do not allow for this functionality to currently work properly, even though it may seem you cannot download a recording from some Apps, you can once it has been played.
The following User ROLE setting do not provide the above functionality
Access Recordings = ON
Delete Records = OFF
Download & Delivery = OFF
View Only = ON