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Status Under review
Created by Todd Downing
Created on Dec 1, 2021

Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines

Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should pop as soon as the agent picks up the call regardless of where that call came from. even transfers.