Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".

But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?
Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.

  • Matthew Lamb
  • Dec 3 2021
  • New