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Status Under review
Created by Matthew Lamb
Created on Dec 3, 2021

Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".

But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?
Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.