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Status Under review
Created by Matthew Plummer
Created on Dec 8, 2021

Allow user to remain without an extension so they can continue using company messaging.

We have an employee who no longer requires phone access, but is still a user of our company messaging with tons of history. However, the system will not allow us to simply delete the extension from her profile. So, if any other company users click the phone icon from RC messaging, it tries to ring the disabled extension.