RELATED IDEAS
Call Queue - Ability to turn off missed call tagging
We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call.
It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.
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MERGED
Call Queue Members Missed Calls Record
if you have 2 extensions in a call queue (eg ext1 and ext2) if ext1 answers a incoming call then that same call is shown as missed on ext2 even though it was answered by another member of the call queue. Can you stop it showing as missed call on o...
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Planned
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Add Missed column when generating performance reports based on call queues
The performance report took abandoned and missed calls into account and lumped them into the #abandoned category. There should be a separate column for missed calls. Missed calls are calls answered by a call queue then transferred to an agent, the...
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Planned
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Don't show short abandoned calls as missed calls
If a caller abandons a call before the call is connected to either a physical phone or app, there should be an option to not report this as a missed call. We have missed call alerts from clients that simply hang up before the call connects. Calls ...
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Planned
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Call queue members see call history as Missed call when someone else picks up
Call queue members see call history as Missed call when someone else picks up. Other members of call queue who did not pick up Incoming call wants to see who picked up the call and not rather have it show as a missed call.
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Planned
Can we have this adjusted? It's causing confusion within our office. We believe we've missed a call when in reality, we have not. We don't want to call back clients who've already been assisted, as it's inefficient.
Is there any update to this? Many companies ring all users at the same time and it continues to show missed calls on all users' phones even though they are answered.
Arielle's explanation was great I have nothing to add to the complaint. I would add that it is concerning that 1.5 years have passed with customers citing the same issue and nothing has been resolved. I have been a ring central customer for 24 hours and already noticed this glaring issue. Would appreciate a solution and a timeline leading up to that solution.
I would appreciate this as well. We use call queues to ensure calls from patients get answered so it rings a large group simultaneously. If someone picks up the call however, the call still gets listed as "missed" on all other phones. But technically the call wasn't missed, it was picked up. Like the OP this is causing us a lot of confusion and frustration as the missed call notification is misleading. Our policy is to return all missed calls, which means we now get multiple people immediately calling a patient back, when the patient has already spoken with someone, and sometimes are still on the original call to our office. Like the OP mentions this has the capacity to throw off not just user workflow but also internal reporting and notifications to connected systems. I'm honestly baffled why this was desired functionality, especially in a large office setting or remote environment where it isn't easy to connect with team members to make sure a call was actually answered. If there are industries where this functionality is actually helpful, then having the notification be toggleable would be preferable.
An account for 0288993333 had same concern and were able to fix this issue by creating user group under the user's section and added all the member on it. Apparently, we replicated same settings for another account (08) 8636 2274 but couldn't fix the issue. Miscall notification still appear when one of the members from the group answers the call.