RELATED IDEAS
Call Queue - Ability to turn off missed call tagging
We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call.
It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.
1
MERGED
Call Queue Members Missed Calls Record
Merged
if you have 2 extensions in a call queue (eg ext1 and ext2) if ext1 answers a incoming call then that same call is shown as missed on ext2 even though it was answered by another member of the call queue. Can you stop it showing as missed call on o...
0
Future consideration
3
MERGED
Call queue members see call history as Missed call when someone else picks up
Merged
Call queue members see call history as Missed call when someone else picks up. Other members of call queue who did not pick up Incoming call wants to see who picked up the call and not rather have it show as a missed call.
0
Future consideration
1
MERGED
Add Missed column when generating performance reports based on call queues
Merged
The performance report took abandoned and missed calls into account and lumped them into the #abandoned category. There should be a separate column for missed calls. Missed calls are calls answered by a call queue then transferred to an agent, the...
1
Future consideration
9
MERGED
Don't show short abandoned calls as missed calls
Merged
If a caller abandons a call before the call is connected to either a physical phone or app, there should be an option to not report this as a missed call. We have missed call alerts from clients that simply hang up before the call connects. Calls ...
0
Future consideration
An account for 0288993333 had same concern and were able to fix this issue by creating user group under the user's section and added all the member on it. Apparently, we replicated same settings for another account (08) 8636 2274 but couldn't fix the issue. Miscall notification still appear when one of the members from the group answers the call.