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We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call.
It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.
An account for 0288993333 had same concern and were able to fix this issue by creating user group under the user's section and added all the member on it. Apparently, we replicated same settings for another account (08) 8636 2274 but couldn't fix the issue. Miscall notification still appear when one of the members from the group answers the call.