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Status Future consideration
Created by Guest
Created on Dec 9, 2021

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call.

It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.

  • Perrys Fuel
    Dec 9, 2022

    An account for 0288993333 had same concern and were able to fix this issue by creating user group under the user's section and added all the member on it. Apparently, we replicated same settings for another account (08) 8636 2274 but couldn't fix the issue. Miscall notification still appear when one of the members from the group answers the call.


Call Queue Members Missed Calls Record

if you have 2 extensions in a call queue (eg ext1 and ext2) if ext1 answers a incoming call then that same call is shown as missed on ext2 even though it was answered by another member of the call queue. Can you stop it showing as missed call on o...
Permy Singh 11 months ago in Developer Platform and APIs 0 Future consideration

Call queue members see call history as Missed call when someone else picks up

Call queue members see call history as Missed call when someone else picks up. Other members of call queue who did not pick up Incoming call wants to see who picked up the call and not rather have it show as a missed call.
Blaise Emmanuel Honba Mbena about 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Add Missed column when generating performance reports based on call queues

The performance report took abandoned and missed calls into account and lumped them into the #abandoned category. There should be a separate column for missed calls. Missed calls are calls answered by a call queue then transferred to an agent, the...
Jan Santiago 12 months ago in RingCentral Analytics 1 Future consideration

Don't show short abandoned calls as missed calls

If a caller abandons a call before the call is connected to either a physical phone or app, there should be an option to not report this as a missed call. We have missed call alerts from clients that simply hang up before the call connects. Calls ...
Mark Koncurat 12 months ago in RingCentral Phone 0 Future consideration