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Status Under review
Categories RingCentral Phone
Created by john bermudez
Created on Dec 9, 2021

Disable the * key press - For checking voicemail while in a queue

Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin.

The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin.

Please add the ability to turn off * DTMF Processing while on hold in a queue