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Status Under review
Created by Guest
Created on Dec 9, 2021

Present Disclaimer of 24 hour waiting period to enable international calling in admin portal

I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why is it that I have to call to find out this critical piece of information?

The current settings in the admin portal give the perception that enabling international calling and texting can happen instantaneously as there are only switches to turn these features on, but no verbiage appears that would share the details regarding the 24 hour delay in the features actually working. It would be helpful to know this so that admins can plan ahead, or at least know up front that this feature is not available by merely toggling a switch.