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Status Under review
Created by Jennifer Mattson
Created on Dec 10, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-5197 To be able to opt out of a Voicemail to another extension .

Options for voicemail to be transferred to a team member | Use Key Presses Merged

Exact behavior: When a call goes to voicemail, is it possible for the caller to press a number to get transferred back into the answering queue?

So that if the caller chooses my extension but I am on a call, they could have the option to press a number and connect back to the main queue, where another team member could pick up. Instead of hanging up and calling back.