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Status Under review
Categories RingCentral Phone
Created by Jason Howard
Created on Dec 15, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-66 Allow for simultaneous ringing in Queue Overflow.

Overflow queue needs to have the option to ring a group simultaneously rather than ONLY sequentially Merged

The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it transfers the call to the Rollover Queue.